General information
All tours, activities, refuge stays, transfers, and trip extensions will hereafter be referred to as tours.
All bookings are made with Wildlife Adventures Srl, the company owning the WildlifeAdventures brand. We are a tour operator based in Italy, registered with the CCIAA AQ No. 130790 | Infotrav Code 32740 | Travel Guarantee Fund No. 5452 | Unipol Liability Insurance Policy No. 184124429. Wildlife Adventures Srl and WildlifeAdventures will hereafter be referred to as “we”.
All information provided on the website is, to the best of our knowledge or belief, correct at the time of publication. We will inform you of any material changes to the contract or any alterations we believe may affect your enjoyment of the tour.
Specific Information
All tours are guaranteed with a minimum of 4 registered participants.
Wildlife sightings in their natural habitat can never be guaranteed. Although we strive to recommend the “best” periods, we cannot guarantee that what you booked for- such as observing bears or wolves, or experiencing specific light and snow conditions - will occur.
Outdoor activities depend on weather conditions. If we are forced to cancel an activity due to extreme weather, an alternative activity and/or itinerary will be proposed, in line with current conditions. Please be aware that changes can occur at short notice, even on the day of departure.
The guide will inform you of the rules to follow during the activity.
Payments
For activities lasting less than 24 hours, full payment is required at the time of booking.
For multi-day tours, a 30% deposit is required at the time of booking to secure your place. The balance may be paid up to 15 days before the start of the tour to the following details:
Wildlife Adventures
Banca Intesa San Paolo
IBAN IT69P0306940521100000008175
BIC/SWIFT BCITITMM
Although most scheduled dates are confirmed, some tours must reach a minimum number of participants before being confirmed. At the time of booking, you will receive an automatic confirmation email. A second communication will indicate the status of your booking.
Cancellations and amendments
We understand that life can be unpredictable, and we are here to support you as best we can. We strongly recommend taking out supplementary insurance that includes a cancellation option. You may request this at the time of booking.
Day Tours
- Cancellation is free of charge up to 48 hours before departure. For cancellations after this period, a 100% penalty applies, and any amount paid at the time of booking will be retained.
Multi-Day Tours
- Up to 30 days before arrival: free cancellation.
- From 30 to 15 days before arrival: 30% penalty.
- Less than 15 days before arrival, or no-show: 100% penalty.
Mountain huts booking conditions
Bookings constitute a commitment for both the mountain hut and the guest.
We understand that in the mountains it can be difficult to predict every situation and finalise plans; while we appreciate your need to postpone or cancel a booking at short notice, please inform us as early as possible in accordance with the cancellation policies.
- Up to 7 days before arrival: free cancellation.
- Less than 7 days before arrival: 30% penalty.
- Less than 48 hours before arrival, or no-show: 100% penalty.
Check-in is available from 15:00 on the day of arrival.
Check-out must be completed by 10:00 on the day of departure.
Pets (dogs) are not permitted to stay overnight.
Dietary requirements, allergies, or intolerances must be notified at the time of booking.
Your obligations as guests
Please ensure that your contact details are correct, as this is the only way we can communicate important information to you.
Carefully read the confirmation and verify that all dates, times, and booked products/services meet your requirements. If not, please contact WildlifeAdventures immediately to correct any errors.
Follow all rules and instructions related to equipment use, accommodation, transfers, activities, etc. The client is responsible for any damage resulting from negligent behaviour by themselves or their companions towards WildlifeAdventures.
At the time of booking, please specify any special requirements you may have. You must inform us if you have any disabilities or medical conditions that could compromise the activities. If you suffer from asthma or severe allergies, you must always carry your emergency medication.
The guide will inform you of all regulations and guidelines to follow during the activities. We expect our guests to remain sober during our activities. Our guide will refuse participants who are clearly under the influence of alcohol or drugs or whose behaviour jeopardises the success of the tours.
Your money is safe
The combination of travel services offered to you constitutes a package under Directive (EU) 2015/2302. Therefore, as a customer, you will benefit from all applicable EU rights for package tours. Wildlife Adventures Srl will be fully responsible for the proper execution of the package as a whole. In the unlikely event of Wildlife Adventures Srl’s insolvency, your booking is fully insured for all amounts paid. The policy also includes repatriation, if necessary.
Proposed tourist packages are subject to change
Wildlife Adventures reserves the right to modify schedules, prices, payment conditions, booking, or discounts. Prices for upcoming seasons are always provisional and may be subject to change.
Complaints and disputes
If you encounter any difficulties or a lack of conformity with the chosen service during your holiday, please inform us immediately so that we can assist or resolve the problem. If you do not notify WildlifeAdventures of any complaints or errors during your stay and thus do not give us the opportunity to rectify any issues, you will not be able to claim compensation afterwards.
If a lack of conformity persists and you wish to submit a further complaint, please send a formal written communication within 14 days of the end of your stay to: Wildlife Adventures Largo Molinari, 8 67032 PESCASSEROLI (AQ) or wildlifeadventures@pec.it. Please include your booking references and any other relevant information. Failure to follow the procedure set out in this clause may prejudice our investigation and your contractual rights.
Version 1.1
Updated Monday, 13 January 2025
